Inverloch Accommodation - Terms and Conditions
These terms and conditions were last updated on the 21st April 2023.
These Terms and Conditions (‘Terms’) are a binding legal agreement between you and Truona Pty Ltd ACN 661 420 579 (‘Truona’) that govern your right to use the website found at inverlochaccommodation.com.au, from Truona.
When used in these Terms, “Truona,” “we,” “us,” or “our” refers to Truona with whom you are contracting.
These Terms will apply to your stay at any property managed by Inverloch Accommodation.
When you complete your booking and pay a deposit, you accept these Terms and agree to abide by and comply with the Terms.
We may amend these Terms from time to time to comply with any regulatory requirements or if there are any changes to our business practices. Please check these Terms to ensure you understand the Terms that apply at the time of your booking. Your use of the Website will be subject to the most recent version of the Terms available on the Website.
In case of any variation of booking conditions between us and an independent third-party booking provider or wholesaler, the Terms posted on the Website will apply.
If anything in these Terms is (or becomes) invalid or unenforceable, it will still be enforced to the fullest extent permitted by law and you will still be bound by everything else in the Terms.
- General Conditions
1.1 General Rules
a) It is the guest's responsibility to read and understand these Terms before making a booking and paying a deposit.
b) By paying the deposit you consent to enter into an agreement to rent the premises in accordance with these Terms.
c) We reserve the right to change all or part of these Terms at any time. It is the guest's responsibility to keep updated on any changes to these Terms. If you object to a change of the Terms after paying your deposit, it is your responsibility to immediately advise Truona in writing, the contact details provided on the Website. We both agree to negotiate reasonably to produce an outcome acceptable to both parties. Any such negotiation must take place before you occupy the premises.
d) You must monitor the observance of the Terms by your guests and visitors. A breach of these Terms by guests and your visitors will be considered a breach by you.
e) A breach of these Terms can result in but is not limited to, the guest being evicted from the premises and excess charges being applied.
f) Your credit card details will only be used to pay for amounts relating to the booking where incurred and where possible directed by you. This information will never be supplied to a third party by us.
g) If the premises are damaged during your occupancy due to accidental, negligence or willful act of the guest or the guest’s invitees, the premises will be repaired by us at the cost of the guest. Any malicious damage may result in a report lodged with the police.
h) Use of the premises for any purpose other than as residential holiday accommodation will result in the immediate termination of the booking for the premises unless agreed upon in writing by Inverloch Accommodation and the property owner. Removal of the guest(s) and other occupants from the premises and other costs or expenses (including a function/extra cleaning fee of up to $1,000) being charged to the guest’s credit card. If insufficient funds are available; the debt will be passed onto a debt collecting company or the courts for the debt plus recovery costs.
1.2 Guest must:-
a) be over 22 years of age unless otherwise agreed by Inverloch Accommodation and property owner. Photo identification must be presented prior to arrival.
b) contain noise at a reasonable level and, in particular, between 10 pm and 8 am.
c) comply with parking regulations and show consideration to neighbours and other vehicles.
d) dispose of garbage and recycling in accordance with the usual practice at the property and in the allocated bins. Guests must not leave excess rubbish in common or public areas and upon departure must place ALL rubbish in external bins ready for council collection. Please remove any excess rubbish that will not fit into the council bins provided.
e) notify the Agent of any complaints as soon as is practicable.
f) minimise their impact on the residential amenity of the neighbours and local community.
g) be responsible for any visitors.
h) observe and abide by any body corporate rules/property house rules and respect the residential amenities of the property and neighbours.
i) maintain the security, by locking all windows, doors & balconies of the premises. Guests will be held responsible for any incident that occurs during their stay or upon departure as a result of the premises being left unsecured.
j) abide by any noise abatement order issued by police or any regulatory authority.
k) refrain from engaging in any drunken, obscene or antisocial behaviour.
l) report any concerns regarding the condition of the property to our office within eighteen (18) hours of arrival.
m) not flush foreign objects down the toilets or you will be liable for costs. Some properties operate on a septic system.
n) abide by all laws including local Bass Coast Shire & South Gippsland Shire laws.
o) not have caravans or camping equipment on the premises at any time, whether in use or not.
1.3 Information about Premises
a ) While Inverloch Accommodation makes every effort to ensure that this information is current and kept up to date, this information may change without notice. The description of the premises is made in good faith and we will accept no responsibility for any misdescription. All photos on this website were taken on-site and are provided as a guide only.
b) Photographs on the website are an accurate representation of the described property at the time the photograph was taken and are subject to fair wear and tear. Neither Inverloch Accommodation nor the owner of the premises accepts responsibility for personal perceptions. Nor do we take any responsibility for any errors or omissions contained on the website and third-party websites. If any feature/facility is essential for the guest in choosing a particular property, it is advisable that the guest checks this with the reservation staff at the time of booking. Inverloch Accommodation cannot be held liable for omissions or errors, whether temporary or permanent, regarding a property’s facilities and services.
c) All properties under management are privately owned and are rented on a fully self-contained basis. In the event of faults and/or malfunctions of appliances or inclusions, there is no obligation from the owner or agent to compensate or discount. We will accept no responsibility for any inconvenience with machinery breakdown. In such circumstances, the agent will undertake best endeavours to repair or replace, but being within a small coastal town, this is not always possible immediately.
d) All properties vary in supplies, we cannot guarantee that basics will be supplied (toilet paper, tea, coffee, washing powder, toiletries etc)
e) All properties are non-smoking.
a) Unless stated, our properties do not include linen (sheets, pillowcases, towels, bath mats and tea towels). Guests are responsible for arranging linen hire through our office or bringing their own
b) Linen is required to be used on all beds used throughout your stay, if beds are used without linen additional cleaning fees will apply.
2. Booking Conditions
2.1 Tariffs and Fees
a) Tariffs/Prices listed on our website are a nightly rate based upon a minimum stay of the property in accordance with the season. Tariffs, prices/quotations are subject to change without notice and will not be guaranteed until the deposit has been successfully processed by us and you have received formal confirmation of your booking from us via email.
b) Early check-in and/or late check-out is only available if agreed upon prior with Inverloch Accommodation and cannot be guaranteed. Early check-in & late check-out is always subject to cleaner and property availability. For example, standard check-in is 2 pm and check-out is 10 am
c) A non-refundable booking fee of $55.00 will apply to all bookings.
d) In the event additional guests are attending a booking Inverloch Accommodation must be informed and the total number must not exceed the property's advertised capacity.
2.2 Payment and Deposits
a) We accept payment either by credit card (Visa or MasterCard only) or Electronic Funds Transfer. Please note all credit card transactions incur a 2.2% merchant fee.
b) A fifty percent (50%) deposit of the total booking is required to secure your booking and must be paid at the time of making your booking.
c) For bookings made within one (1) calendar month before your arrival date, full payment is required at the time of booking.
d) The total booking must be paid by the guest no later than one (1) calendar month before your arrival date.
e) No matter what the circumstances, the total booking must be paid by the 1st of December for all December and January Bookings
f) We will endeavour to send you a courtesy reminder six (6) weeks before your arrival date, but the responsibility to make the payment rests with the guest.
g) Credit Card details and valid identification via online registration are required for security of the property, to cover damages and additional charges to the property. The guest's card details (online registration) will be deleted fourteen days (14) after departure.
3. Refunds And Terminating Your Booking
3.1 Termination by guest
a) If you cancel your booking for any reason, you must notify us in writing.
b) If cancelled more than sixty (60) days before arrival a $110.00 cancellation fee, $55.00 booking fee plus any credit card fees will be forfeited and the balance of the deposit will be returned to the guest.
c) If cancelled between thirty-one (31) to fifty-nine (59) days before arrival, the deposit will be forfeited by the guest.
d) If cancelled thirty (30) days or less before arrival, 100% of the total booking cost will be forfeited by the guest.
e) If the total booking cost has not been paid one month before your arrival date, we may terminate the booking with notice to you and seek to re-let the premises. If your booking is terminated under this clause, the guest will automatically forfeit all monies paid.
f) No refund will be given for early departure.
g) Refunds cannot be made for bookings cancelled due to inclement weather or illness. We recommend that you take out comprehensive travel insurance to protect you in this regard.
h) Bookings may be transferred to a future date, provided that the request to transfer by the guest: Is made at least 1 calendar month before arrival, is for the same property, is for a period not later than six (6) months after the original arrival date, the property owner agrees and the applicable tariff for the new date is correctly applied. Where the new dates are at a lower rate, the higher rate will apply. A $45.00 transfer fee will apply. No further amendments, refunds or cancellations are permitted to bookings in this situation.
i) Cash or credit card refunds are not permitted, all refunds will be done via bank transfer. Any bank processing fees inclusive of but not limited to, international transfer fees are charged to the guest.
j) In the event of Government enforced travel restrictions, a non-refundable 12-month voucher for the property booked will be provided to guests. Refunds will not be issued.
k) Bookings cannot be decreased per night after booking.
3.2 Termination by Agent or Property Owner
a) If the Premises becomes unavailable for occupancy before or during your stay for any reason (i.e. damage to the premises, carrying out emergency repairs, sale of the premises by the owner, the termination of our appointment to act as agent for the premises or any other unforeseen eventuality), we will endeavour to find suitable alternative arrangements for your stay, a transfer fee will not be applicable in this circumstance. If satisfactory alternative arrangements cannot be made, monies paid for the whole or part of the booking not fulfilled will be refunded.
b) We cannot be held responsible should a property be listed for sale, or sold or the agent’s appointment to act is terminated and your booking is cancelled.
4. Conditions Of Occupancy
4.1 Check-in and Check-Out
a) Check-in time is from 2:00 pm onwards. Key collection or drop-off is not available at the property. Key collection is available between 2:00 pm and 5 pm from our office located at 6 Williams Street, Inverloch VIC 3996 on the day of arrival. If your expected arrival time is outside normal office hours it is important to advise Inverloch Accommodation to allow after-hours key collection details to be communicated. For after-hours key collection details the guest registration must be completed. A $50 call-out charge will apply if we have to return to the office to deliver keys to the guest, where registration is not completed.
b) Regardless of the location of the property you have booked, all keys must be collected from and returned to our Inverloch Accommodation office.
c) You must check out by 10.00 am on the day of departure and return keys to the office. Failure to do so will authorise Inverloch Accommodation to charge $45 per 30 minutes until the departure of all guests and visitors unless prior agreements have been made.
d) Early Key return box can be located at our office, to the left of the main doors.
e) You are responsible for the safekeeping and replacement of accommodation keys. Replacement or lost keys will be provided at an additional charge of up to $300.00.
f) Failure to return the keys upon departure will result in the guest being charged for the locks to be replaced by a locksmith.
g) Keys cannot be returned by post.
h) The property must be returned to its pre-arrival condition and disputes relating to cleanliness, damages, breakages or rubbish removal will not be entered into.
4.2 Use of Premises
a) To maintain a good standard for guests, certain conditions need to be complied with when staying at the Premises. The following conditions apply to all guests:
i) On departure, the premises must be left in a similar state to the condition on arrival. Failure to leave the premises in a satisfactory state will result in you incurring extra charges. You authorise Inverloch Accommodation to charge you for the additional costs incurred to clean the premises on your departure if this condition is not observed. Before departure, all food must be removed from fridges, all rubbish put in the appropriate council rubbish bins provided, furniture returned to the original location and crockery and cutlery washed and packed away and barbeque cleaned. The property must be left in a clean and tidy condition.
ii) The property should be vacated on time and secured. All windows and doors are to be locked, lights, heating and cooling are switched off and applicable appliances.
iii) If a barbeque clean is required after departure, a $60 cleaning fee will apply.
iv) Only the number of people shown on the confirmation email may stay at the premises overnight. The number of your guests at any time should not exceed the number stated on the confirmation email notice unless previously agreed in writing by email with Inverloch Accommodation.
v) You must not use the premises for any unlawful purpose.
vi) You must not smoke on the premises.
vii) Parties and other functions are strictly prohibited on the premises. The total booking fee charged is for private domestic holiday use only. Accordingly, this rate does not allow for the extra costs associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Failure to comply with this condition may be considered a serious breach of this agreement resulting in your eviction and the loss of all monies paid by you.
viii) Disturbance to neighbours, including excessive noise is strictly prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses. Please note you are in a residential area and regard must be paid to the quiet enjoyment of neighbouring properties.
ix) If during your occupancy as an in-house guest, you notice the failure of services, breakages or damage to the property you must request (by telephone, email or SMS) maintenance to fix/rectify the matter. The guest authorises Inverloch Accommodation or a representative to enter the premises to assess what is required and to carry out the required works. Inverloch Accommodation will endeavour to work with all parties to find a suitable time to enter the property. If work is urgent, Inverloch Accommodation or a representative has the authority to enter.
x) Guests are not permitted to erect swimming pools on the premises.
a) Pets are strictly prohibited on the premises unless it is listed as pet-friendly property or by prior arrangement with the owner and Inverloch Accommodation. All pets must be listed on the booking.
b) Pets must be kept outside at all times unless the condition of the properties states otherwise. Failure to clean up after your pet may result in additional cleaning charges.
c) Pets must not be left unattended at the property.
d) All damages by the pet are the responsibility of the guest, including but not limited to flooring, carpets, furniture, woodwork, gardens, plants, fences and lawns.
e) All pet waste must be removed at the end of the stay.
f) The agent or the owner, do not accept responsibility for any harm to the animals or other parties resulting from the pet being admitted to the premises.
g) From the 1st of July 2023 cats must be kept in accordance with the local containment laws.
4.4 Breach of Conditions of Occupancy
a) A failure to comply with any of these conditions may be considered a serious breach of this agreement resulting in your eviction, and the loss of monies paid (or owed) by you. A $110 administration fee will also be processed for major claims.
a) For your safety, if there are one or more balconies on the Premises please ensure that you, your guests and your visitors observe the following rules:
i) A maximum of six (6) people are allowed on a balcony at any one time.
ii) Do not climb, sit on, push or use strong force against the railings.
iii) Do not dispose of anything over the balcony railing, as this may cause damage to the property or injury to persons standing below.
iv) Guests must avoid any behaviour which may cause damage to the premises, the balcony or its safety features.
v) Guests must avoid any behaviour that may cause a person to injure another person, themselves or cause someone or something to fall from the balcony.
vi) Do not go out on the balcony if you are under the influence of alcohol or drugs.
b) If children or vulnerable people will be visiting or staying at the premises, ensure that they are supervised at all times when using the balcony.
c) At all other times, we highly recommend that you lock the door/s providing access to the balcony.
4.6 Pool and Spa Area
a) Glass or glass products are not permitted in the pool and/or area. This condition must be strictly observed.
b Please ensure that children and vulnerable people are supervised in the pool and/or spa area and when using the pool and/or spa.
c) Do not use the pool or spa if under the influence of alcohol and drugs.
a) Guests must park their cars only in the designated parking areas and clear of driveways.
b) The guests will be informed of the designated parking areas upon your request at the time of check-in and are subject to change. Do not park on grass areas. We cannot be held responsible for any fines imposed for non-observance of these rules.
c) Do not park on the nature strip of neighbouring/surrounding properties.
4.8 Loss, damage or injury
a) If on arrival you notice any existing damage or breakages within the premises you must report your concerns regarding the condition of the property to our office within eighteen (18) hours of arrival. Otherwise, it is agreed that all is in order with the premises.
b) You will be held responsible for any damage, breakages, theft or loss of any property on or in the premises during your stay (including keys). If any property is affected in this manner, you will be responsible for all related costs for the repair or replacement of the affected property. You authorise us to deduct these from your credit card accordingly or pay via bank transfer. A $110 administration fee will be processed on top of all major claims.
c) Neither Inverloch Accommodation nor the owner of the premises takes any responsibility for the loss or theft of your personal property or for any bodily injury that occurs on or at the premises. We recommend all guests purchase travel insurance and Inverloch Accommodation holds no responsibility for any injuries, illness or accidents that may occur whilst staying at a property under management.
4.9Parties and other entertaining
a) We have a zero policy on parties being held on the premises. A party is defined as:
i) Any situation where the maximum number of guests on the premises is more than the permitted number of guests, and/or
ii) Any situation where the noise level from the premises is deemed too high thereby disturbing other guests and/or residents, and/or
iii) Any situation whereby excessive traffic to and from the premises is identified, and/or
iv) Any situation where it is deemed that intoxication is occurring.
b) If any premises is identified as having a party, we reserve the right to immediately request all occupants of the premises to vacate the premises and terminate the stay. In such a situation, the total booking fee will be forfeited. In addition, any expense resulting from additional cleaning, replacement of any furniture/fixture/breakage, including lost keys as well as any repairs, you authorise us to deduct these from your credit card accordingly or pay via bank transfer. A $110 administration fee will be processed on top of all major claims.
c) We do not permit any schoolies, hens and stag nights or other gatherings at our properties.
4.10 Additional actions that may result in eviction.
a) Inverloch Accommodation, or our appointed security provider reserve the right to immediately evict any guest, visitor or member of the public for the following (but not limited to) reasons:-
i) Intoxication and/or unsavoury/lewd behaviour; or
ii) Throwing objects off any balcony or premises; or
iii) Spitting or vomiting over the balconies; or
iv) Willful damage to the premises or to surrounding property; or
v) Physical or verbal abuse/assault of our staff, other guests, residents, members of the public on or around the premises; or
vi) Any behaviour deemed as a potential safety threat to others; or
vii) Any breach of these terms and conditions including party policy; or
viii) Any incident for which our appointed security contractor or police are required to attend.
ix) Excessive noise at the premises
5. Extra Fees And Charges
5.1 In addition to the tariffs and fees listed above and paid in full before you enter the premises, additional fees and charges may be levied as outlined below:
a) The guest's credit card details will be held as security against the property.
b) By agreeing to the Terms, you provide your consent for us to deduct from your credit card any additional fees or charges stipulated in this agreement; examples of this include but are not limited to any breakage, damage or excess cleaning requirements. A $110 administration fee will also be processed on top of all major claims.
c) You must pay all associated costs for the repair or replacement of damaged, lost or stolen property on or at the premises.
d) If you are occupying a holiday house and are residing at the premises on the day before rubbish collection, you must put out the rubbish bin for collection on the following morning. Failure to observe this requirement may result in a fee being charged for clearing the garbage at the end of your occupancy.
e) Should a guest request any lost property to be posted after departure, this will be sent via Australia Post at cost plus an administration fee of $20.00 plus any insurance costs if the guest requests it.
f) We reserve the right to charge you an additional cleaning fee to cover the reasonable cost of additional cleaning of the premises that is required as a result of your occupancy. Extra cleaning charges will be incurred for the cleaning of dirty dishes, emptying the fridge, moving furniture back to its original location, removal of rubbish, and excessively smeared glass (this will include mirrors, glass feature walls and balcony glass, and glass sliding doors) and for excessive drink spills on the floor and or balconies etc. Should the cleaning fee be more than the usual cost for cleaning the property, you will be charged the additional costs over and above the normal cleaning fee which will be charged to your credit card. These fees are in addition to the function cleaning fees outlined in 1.1.8 above. A $110.00 administration fee will also be processed on top of all major claims.
g) If a Guest locks themselves out of the property and we are required to attend the premises to open the property a $55.00 surcharge call-out fee may apply during normal office hours or $110.00 outside of normal office hours.
6. Problems and Complaints
a) In the event of a problem or complaint you must inform Inverloch Accommodation immediately and during your stay so that management has the opportunity to rectify the situation as quickly and efficiently as possible within a reasonable timeframe. Failure to follow this procedure may hinder the ability to rectify the problem or complaint and will extinguish any claim for compensation.
b) Forward all correspondence in writing to email@example.com
a) The Owner of each of the properties listed on the website has appointed the agent, (trading as Inverloch Accommodation) ABN 66 661 420 579, to manage the property on their behalf and receive the rental money into a monitored bank account. Bank monies received from all transactions will be held in a monitored bank account that is subject to regular audits.
b) This is done independently from booking providers/wholesalers, who provide marketing and promotional services on other websites in respect of these properties.
a) All dollar amounts on the website are expressed in Australian dollars (AUD$) only. Overseas guests need to consider changes in exchange rates and any impact that may arise as a consequence of making the booking.
b) ‘Apartment’ means any lot in a community titles scheme for the purposes of the Body Corporate and Community Management Act 1997 in which you have agreed to stay through this website.
c) ‘Guest’ means any person residing overnight on the premises and permitted under the same booking.
d) ‘House’ means any dwelling that is not an apartment that you have agreed to stay at through this Website.
e) ‘Premises’ means the property listed on the website where you have agreed to stay and includes a house or apartment.
f) ‘Total Booking Fee’ means the total rate or amount payable for the full period of your stay including the basic tariff plus (if levied) bond; and administration, credit card reprocessing fees, and any other fees as outlined in these Terms.
g) ‘Website’ means the information portal at inverlochaccommodation.com.au or other third party platforms.
h) ‘You’ means any person residing overnight on the premises and permitted under the same booking.